Terms of service

Terms and conditions

Seller

Runge Lab ApS
Stejlgårdsparken 40
6740 Bramming
Denmark
CVR: 43497294
online@rungecph.com

These terms apply to all purchases on kluvon.com.

Prices

Prices are shown in Danish kroner in Denmark, in euros in the rest of the EU and in US dollars in other countries. Prices include VAT where VAT applies (25% in Denmark). If an order is sent to a country outside the EU, the destination country may charge customs duties and import taxes. Subject to typing errors, pricing errors, sold-out items and circumstances beyond our control.

Payment

You can pay by payment card, MobilePay, Klarna, PayPal, Apple Pay, Google Pay and Shop Pay. The amount is not charged until your order is dispatched. Payment is encrypted, and we cannot see your card details. The payment methods you can choose depend on your country.

Delivery

We ship to Denmark, the rest of the EU and a number of countries outside the EU. Orders to Denmark and the EU are sent from our warehouse in Denmark, orders to countries outside the EU from our warehouse abroad. Orders from the warehouse in Denmark are packed the next working day.

  • Denmark, standard with PostNord, 3 to 5 working days: 39 kr
  • Denmark, express, 1 to 2 working days: 169 kr
  • Denmark: if you spend 299 kr or more, standard delivery is free
  • Other EU countries: €6.50
  • United Kingdom, Norway, Switzerland, USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates: $7.50

Delivery times are indicative and apply from when the order has been dispatched. The shipping price is always shown at checkout before you pay.

Right of withdrawal

You have a 14-day right of withdrawal from the day you receive the item. Please note that the right of withdrawal lapses if you break the seal on a perfume, as it is an item sealed for hygiene reasons. Everything about how to withdraw is in our returns policy.

Claims for defects

You have a 2-year right to claim for defects under the Danish Sale of Goods Act (købeloven). If the item has a fault or defect, you can have it replaced or repaired, get your money back or get a price reduction, depending on the situation. You must make your claim within a reasonable time after you have discovered the fault. If you make a claim within two months, it is always in time.

Write to online@rungecph.com with your order number and, ideally, a photo. If the claim is justified, we refund your reasonable shipping costs.

The right to claim for defects does not cover faults or damage caused by incorrect use or storage. Perfume must be stored dry and cool, away from direct sunlight.

If you want to complain

If you are not satisfied, write to us first, and we will usually find a solution. If we cannot resolve it, you can complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, via kpo.naevneneshus.dk. If you shop from another EU country, you can use the European Commission's online complaints portal at ec.europa.eu/consumers/odr.

Personal data

We process your information as described in our privacy policy. You can always find out what we have recorded about you and ask us to correct or delete it.

Changes

We may change these terms. The terms that were on this page when you placed your order are the ones that apply to your purchase.

Last updated 19 October 2026.